Avoid this software
I have used SplashID for several years. I initially purchased an app for my iPhone. Subsequently I purchased the PC version so I could centralize and sync my data. It seemed like a good product and had received decent reviews. The software had some quirks, but they were minor annoyances. My perception of the apps quality and usefulness has changed. I have had two major issues resulting in the loss of all of my data. The first issue occurred a few years ago immediately after software update. A few days after I had contacted tech support, there was another update. SplashID never acknowledged there was an issue. Coincidence? Maybe. I stopped using the sync feature after this experience. The second data loss occurred last week; at least that is when I noticed that my data was gone. Again there appears to have been a recent update. When I looked in the App Store, I noticed other complaint(s) about lost data. I exchanged two emails with tech support. I found their response inadequate and offensive. The gist of what they said was it could not possibly be their software and that I was stupid to think that my data could be recovered. Did I really do something wrong? Maybe, but I think it is unlikely. I have worked in the software industry for over 30 years and have learned a thing or two along the way. At the very least their tech support should have tried to understand what happened. There may be a bug. There may be a usability issue. I was annoyed enough to look the company up in the better business bureau data base. I t tried calling the number listed in the BBB directory. The call went immediately to voicemail. I left a message, but never got a response. I did say I would file a BBB complaint if I didnt get a response. I guess they dont care. I will not risk losing my data a third time. I am curious about what standards Apple sets for software offered in their App Store and wonder if SplashID even belongs there. My advice to anyone looking for a place to store data is to avoid this app.
Chip199995 about
SplashID Safe Password Manager, v8.1.1